FAQ
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Do I have to create a customer account first to be able to order?
No, at This Place you can also order without a customer account. But why not? Because a customer account also offers advantages: You don't have to enter your address data every time.
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Can I change or cancel my order?
Yes, you can - but only as long as your products have not yet been shipped. We try to ship every order as soon as possible. So if you want to change or cancel something, let us know as soon as possible by sending us an email to service@this.place.
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How can I place an order?
To do this, you simply put the products in the shopping cart. To do this, simply click on the corresponding button "add to cart". Make sure that the correct number of products is displayed at the end. By the way: You do not need a customer account to order at This Place.
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What happens if I have not received an email confirmation after placing my order?
If you have not received an order confirmation by e-mail from us, please contact us via chat or by e-mail at service@this.place. We will send you your confirmation as soon as possible. P.S.: Sometimes it's worth taking a look at your spam folder if your email provider has mistakenly classified us as advertising (for Gmail users, the "Advertising" or "Notifications" folders may also be relevant). To prevent this from happening again, you can mark our mails as 'Not Spam'.
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How do I get a copy of my invoice?
Your invoice should arrive in your email inbox within 30 minutes. If you can't find it there, no problem. Just contact us via service@this.place - you will receive a new invoice from us as soon as possible. P.S.: Sometimes it's worth taking a look at your spam folder if your email provider has mistakenly classified us as advertising (for Gmail users, the "Advertising" or "Notifications" folders may also be relevant). To prevent this from happening again, you can mark our mails as 'Not Spam'.
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Which countries do you ship to?
You can have our products conveniently sent to you by post within Germany as well as to Austria and Switzerland. We are continuously working on making shipping to other European countries possible.
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Is it possible to receive my package in neutral packaging?
All our packaging for shipping our products are deliberately chosen neutral. Unfortunately, there are currently no other options beyond that.
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Can my shipping address be different from my billing address?
Sure - just specify at checkout that your billing and shipping addresses are different. If you do, you will be prompted to enter an additional billing address during the process.
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With which shipping service providers will my package be shipped?
Shipping within Germany and to Austria is currently handled by DHL. When shipping to Switzerland, we ship our goods via DAP or DPP. We are working on providing you with more options in this regard soon.
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Where is my package?
As soon as we send your package, you will receive an email from us. In it you will find a tracking number and a link to it. If for any reason this does not work properly, do not hesitate to contact us via chat or email at service@this.place - we will take care of it and give you feedback as soon as possible.
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Can I have my order delivered to a Packstation or post office branch?
Yes, you can also conveniently pick up your order at a DHL Packstation or at your local post office in Germany and Austria. This is how delivery to a Packstation works: 1. enter your first and last name as usual 2. additionally, enter your postal number (you can find it on your Packstation card) 3. enter "Packstation" in the street field 4. enter the number of your Packstation as the house number 5. enter the postal code and city from the Packstation location For delivery to a branch, proceed as follows: 1. enter your first and last name as usual 2. enter your postal number in the street field (you can find it on your Packstation card) 3. enter "Packstation" in the street field Enter your first and last name as usual 2. simply enter "Post branch" in the street field 3. enter the branch number as the house number 4. enter the zip code and city from the location of the branch If you have any questions about this, please contact us in the chat or by e-mail at service@this.place.
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Can I pay for my order in installments?
Yes, Klarna payments offer the flexibility to pay in installments. By using Klarna's service, you can conveniently spread the cost of your order into monthly installments, typically calculated as 1/24 of the total amount (with a minimum installment of 6.95 euros) or as per the terms specified during checkout. Klarna will automatically deduct the due amounts at the end of each month and provide you with a monthly invoice in advance
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What payment methods are accepted?
You can currently pay with us in the following ways: Paypal, credit card (Visa, MasterCard, American Express) and Klarna (purchase on account, instant bank transfer and purchase in installments).
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Payment by invoice
You can also purchase on account with us. The processing is then done through our partner Klarna. The payment period is 14 days from the date of dispatch of the invoice.
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Payment by instant bank transfer
We offer payment via instant bank transfer through our partner Klarna. Your account will be debited immediately after receipt of the order.
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How can I reach you?
If you want to contact us, you can do so via chat, email or phone. Just send us an email to service@this.place or use our contact form. You will receive an answer from us as soon as possible.
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How can I share my suggestions or feedback with you?
We are always happy to receive suggestions, feedback and criticism. Only in this way can we continue to develop. Of course, we also accept praise at any time with thanks :) Just send us an email with what's on your mind to service@this.place - we will get back to you as soon as possible!
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All about promotional vouchers and discount codes
If you have a discount code, you can easily enter it during the checkout process. Just enter the code in the provided field and click "Apply" - done. If the code is valid, the discount will be automatically added and the corresponding amount will be deducted from the total amount.
