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Return portal

You want to return your This Place products? That's a shame, but no problem!

If your products are still sealed, we will gladly refund your money. We ask for your understanding that for hygienic reasons we can only take back unopened items.

How can I return my products?

  1. Pack the unopened items in a shipping box.
  2. Enter your personal data in our returns portal and print out our shipping labels. In the printed document you will also find detailed instructions on what to do.
  3. Attach the DHL returns label to the shipping box so that it is clearly visible.
  4. Take the package to a DHL Packstation or branch near you. We will of course pay the postage for the shipment!
  5. After our incoming goods department has checked the seals of the returned items, you will receive a credit note from us in the amount of the original purchase price.

We will then send you your desired return label via e-mail within 24-48 hours. There we will also explain to you what you have to consider when returning the goods.